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Please note that we are transitioning back to in-person care. As a result, we are NO LONGER ACCEPTING TELEPHONE CONSULTATION REQUESTS FOR NEW PATIENTS. Telephone consultations continue to be available for the following patients: 1) Family practice patients 2) Patients who are following up from a recent telephone consultations (within last 3 months) 3) Patients with active symptoms of cough/sore throat/fever/chills/cold/flu In-person walk-in assessments are available to NEW AND EXISTING PATIENTS who DO NOT HAVE SYMPTOMS of fever/chills, fatigue, muscle aches, sore throat, cough, cold/flu. If you have any symptoms, please contact us for a telephone consult before you come into the clinic. All telephone and in-person assessments are FREE - even if you do not have OHIP.
	1) Telephone Consults: Please email us at: contact@patientnetworks.ca with your 10 digit Health Card number, 2 letter version code AND a telephone number to call you back at. One of our physicians will call you back during our office hours usually within 2 hours of your request. Please note, our call to you may display as a "NO CALLER ID" number. If we need to prescribe medications to you, we can fax the presciption to your local pharmacy to pick up. (Telephone Consult Disclosure below) 2) In-Office Appointments:* If you are a family practice patient and you need to come into the office, we are available to see you. Family practice patients can login to book an In-Office Appointment. 3) Walk-in Assessments/Visits: If you DO NOT HAVE SYMPTOMS of fever/chills, fatigue, muscle aches, sore throat, cough, cold/flu - our walk-in clinic is open to patients who require an in-person assessment.
We are working closely with our local health partners at St. Michael's Hospital. For up to date information and further guidance regarding COVID-19, please click HERE *Telephone Consult Disclosure: Just like online shopping or email, Telephone Consults has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed. We want to make sure you understand this before we proceed. In order to improve privacy and confidentiality, you should also take steps to participate in this virtual care encounter in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information. If it is determined you require a physical exam you may still need to be assessed in person. You should also understand that Telephone Consults is not a substitute for attending the Emergency Department if urgent care is needed.